New to Memorial or the Memorial Villages and wondering who to call for power, water, trash, and more? You are not alone. This pocket of west Houston includes several independent cities alongside City of Houston addresses, which can make setup feel confusing. In this guide, you will learn how to confirm your exact providers, start each service, and save the right local contacts. Let’s dive in.
Confirm your jurisdiction first
The Memorial area includes City of Houston addresses and six independent cities known as the Memorial Villages. That split changes who handles police, fire, trash, and sometimes water. For context on the area’s makeup, see this overview of Memorial and the Memorial Villages.
To confirm exactly who serves your new home, check your address in the Harris County property search. It shows whether you are inside Houston city limits, in a Village, or within a Municipal Utility District. Start here: Harris County property search (HCAD).
- Verify city limits or MUD placement by address, not neighborhood name.
- Ask the seller or HOA which providers they use and for recent bills.
Electricity: CenterPoint plus your REP
How service works in Houston
In greater Houston, CenterPoint Energy maintains the poles and wires and restores outages. Retail Electric Providers supply the energy plans you choose. Delivery charges from CenterPoint appear on your REP bill. Learn more about CenterPoint’s role here.
If your power goes out or a line is down, report it to CenterPoint. Your REP cannot restore lines. See outage reporting guidance and contacts here.
Start or transfer service
- Choose and enroll with a Retail Electric Provider. Plans vary by rate type and term.
- Read the Electricity Facts Label to compare offers accurately. Here is a clear guide to the EFL from a Texas resource.
- Enroll a few days ahead of move-in to avoid rush fees. If you need help with timing or documentation, many REPs offer move-in support. See an example of move assistance on Reliant’s help page.
Natural gas: Set up with CenterPoint
CenterPoint Energy also operates Houston’s natural gas system. For suspected gas leaks or hazards, call CenterPoint’s emergency line immediately, then 911 if there is danger. Learn about CenterPoint’s gas operations here. To start or transfer gas service, contact CenterPoint through its customer channels.
Water and sewer: City, Village, or MUD
Your provider depends on where the property sits:
- City of Houston addresses typically receive water and wastewater from Houston Public Works.
- Addresses inside a Memorial Village or a MUD are often served by that city or the MUD’s operator.
Confirm your provider by checking your address in the HCAD property search. Ask the seller for the latest bill and the meter reading date. When you open an account, confirm the meter is active and whether a deposit is required.
Trash, recycling, bulk pickup
City of Houston addresses
If you are inside city limits, curbside trash, recycling, and bulk/brush are handled by the City of Houston Solid Waste Management Department. Find calendars, rules, and drop-off sites on the Solid Waste Management page. The city also offers the HTX Collects app for reminders and service updates, noted in this program update. You can call 311 for city service questions.
Village or private service
If you are in one of the Memorial Villages or a subdivision with private service, trash and recycling are often managed by the city or a contracted hauler. Verify with your city office, HOA, or MUD. For area context, see the Memorial overview.
Internet, TV, and phone
Common residential options in Memorial include Spectrum, Xfinity, and AT&T, with fiber available in some blocks. Availability is address specific. A helpful local utilities overview is here: Houston utilities and ISPs.
- Check each provider’s website and enter your exact street address.
- Ask your HOA or building manager if there is a bulk internet agreement.
- If you work from home, check whether fiber service is available and schedule installation early.
Safety, fire, and medical
For life-threatening emergencies, call 911. For non-emergency city service requests, use 311. Local reporting has additional context on who to contact when you need help, including HPD non-emergency and 311 references, in this Chron guide.
Fire response depends on jurisdiction. Much of Memorial is served by the City of Houston Fire Department. The Memorial Villages and some nearby areas have local departments or emergency service districts. For example, see local ESD safety info here.
For nearby hospital care, Memorial Hermann Memorial City Medical Center is a major resource serving Memorial and Memorial City. Find patient and visitor information here. Call 911 for emergencies.
Quick contacts to save
- 911 for emergencies
- City of Houston 311 for city service requests
- CenterPoint Energy outage reporting and safety guidance: view contacts
- Memorial Hermann Memorial City Medical Center: patients and visitors
Postal, library, and civic stops
A commonly used local post office for ZIPs in this area is the Memorial Park Post Office at 10505 Town & Country Way. Verify hours and services on the location directory.
The Spring Branch Memorial Branch Library serves many addresses near the Memorial Villages. Confirm your nearest branch based on your exact address. See a local overview related to Hedwig Village here.
Smart move-in checklist
Before closing
- Ask the seller for recent bills and meter numbers for electric, gas, water, and trash.
- Confirm whether your address is in City of Houston, a Memorial Village, or a MUD using HCAD.
2 to 14 days before move
- Electricity: choose a REP and enroll. Read the Electricity Facts Label guide. For timing help, check a REP’s move resources, like Reliant’s help page.
- Gas: set up or transfer service with CenterPoint. See contacts and outage guidance here.
- Water: open an account with the City or your Village/MUD as applicable. City service questions route through 311. Trash schedules for City addresses are on the Solid Waste page.
- Internet/TV/phone: check address-level availability and schedule installation. Reference this Houston utilities overview.
Move day and after
- Photograph final meter readings and keep copies of seller bills.
- Confirm trash and recycling day and bulk rules. City addresses can download the HTX Collects app, highlighted in this City update.
- Update your mailing address with USPS, banks, and state agencies.
Emergency readiness
- Save 911 and City 311 in your phone.
- Keep CenterPoint outage and safety links handy: CenterPoint contacts.
- Identify your nearest ER. For many in Memorial, see Memorial Hermann Memorial City.
Need a trusted local partner?
Getting utilities, services, and contacts right the first time sets the tone for a smooth move. If you want a concierge experience from contract to move-in, including trusted local guidance in Memorial and the Villages, connect with Nancy Almodovar for discreet, high-touch support.
FAQs
Power outages in Memorial or the Villages: who do I call?
- Report outages and downed lines to CenterPoint Energy. For life-threatening hazards, call 911 first. See outage guidance and contacts on this CenterPoint summary.
How do I find the correct water provider for my Memorial address?
- Check your address in the HCAD property search to confirm if you are in City of Houston, a Memorial Village, or a MUD, then contact the listed city or district operator.
How does electricity billing work in Houston?
- CenterPoint handles delivery and outages, while you choose a Retail Electric Provider for your plan. Review each plan’s Electricity Facts Label to compare. Learn more about CenterPoint’s role and the EFL.
Where do I find trash day and bulk pickup rules?
- For City of Houston addresses, use the Solid Waste schedule tools and the HTX Collects app noted on the Solid Waste page. If you are in a Village or private subdivision, check your city office or HOA.
Which schools serve Memorial and the Memorial Villages?
- Public school zoning often includes Spring Branch ISD or adjacent districts, but attendance zones vary by address. Confirm zoning directly with the school district using its address lookup tools.
